Starkey Hearing Technologies - Surf Link Engineering disaster

2 of 24 Starkey Hearing Technologies reviews

Update added by user Nov 16

My current status with replacing the Surf Link is on hold due to the expense. Every time something goes wrong with it - I come out of pocket for many hundreds of dollars.

The same with their policy on the hearing aids.

These practices feel unethical with much overreach and cost to the patient who is helpless to the company "policy".

Original review posted by user Nov 15

This is the second time I have had to replace my Surf Link control unit due to MANUFACTURING issues.

Of course my "warranty" is expired now!

You have the audacity to ask me for $700.00 for to replace the unit for YOUR engineering flaws?

This Surf Link has NEVER been dropped - EVER. As a matter of fact, it stays in the house and is only used for TV watching or to re-establish a link to my hearing aides.

When I went into my audiologist to give them the unit - FOR THE SECOND TIME - they told me "this has never happened before????

Who are you people!

Unfortunately I am no longer surprised by lawless corporations who only care about their profit margin. You are not in the business to "help" people... so stop with the false advertisement and FIX your engineering issues without charging for it.

This review is a subjective opinion of a user.
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Value for money

  • What I liked
      No items
  • What I disliked
    • All services recieved

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Surf Link Sn N 164188640
Review category
Eye and Ear Care
review #955474 by

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