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I purchased a pair of hearing aids from Starkey about 13 months ago. This was the WORST experience I have ever had.

I have had several sets of hearing Aids in my life, I Am 74yrs old. I paid $5,495.00, this may not be a lot of money to you but to me it is very costly. The 30 refund time limit was used up due to the fact that Hearing by Desig, Jennifer Reed ordered the wrong size of, even after a discussion that I requested the smaller size. I was very annoyed that she did not address the issue about the size in a timely manner.

I offered to let her send my old Beltone hearing aids and the molds back to Starkey to make sure no more time was wasted an to infringe on my 30 day refund period. Ms Reed said it was not necessary. I have been back to Hearing by Design too many times and this last time she took my Hearing aid sent them back to Starkey because there were still a lot of issues. I had no hearing aid for 1Week, I never experiences taking hearing aids from someone who has severe hearing loss and leaving them with nothing.

That was another horrible experience for the 1 week. They returned them to me after putting extended tubes coming out of the instrument, which were very painful in my ears, replacing 2 receivers, Also drilling the vents larger. It is my determination that this process was a re-build not a repair, they distorted my hearing instruments. Ms Reed kept telling me this is a repair, I said a repair is not correct it was a re-build what hearing aid company has to make that many adjustment to try to make their instruments work for a person that suffers from SEVERE HEARING LOSS.

Ms Reed and I have argued about but I am not going to continue to argue with e about she said, I said the facts are listed above. I also have documentation regarding all visits.

Reason of review: Damaged or defective.

Location: Calabash, North Carolina

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