Starkey Hearing Technologies Reviews | starkey.com @ PissedConsumer

Jana P Cmn

Need info on a replacement charger

Dec 01, 2023

Forgot my charger at home for genesis ai, gone for 3 weeks. Can I get a replacement charger? Amazon has one called premium standard and wonder if that will work?

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Euan Ohe

Isince I bought it something problem

Aug 06, 2021

2.4

Starkey Hearing Technologies - Isince I bought it something problem

Hearing aid is not working Without device I got better voice Hearing aid some problem is there I already gave two three times I did upgrade also I paid extra money for that

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Preferred solution: Let the company propose a solution

User's recommendation: I can’t figure it out but this device has something problem

Leon T Vqi

I have not had good luck with these hearing aids

Jun 23, 2021

2.8

can not keep them working more than a few days at a time very poor operating instructions there very good at hiding behind a computer becareful

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Cons:

Been a lot of trouble

Preferred solution: Let the company propose a solution

Tony B Ekl

Hartford, Connecticut

Poor quality

Jun 27, 2021

2.7

I am on my second pair. The first pair would not hold a program and would screech. They were tuned 4 times in a 3 month time, but each time after a few days they regressed to the way they were before being tuned. The top of the line model wont pair with me android phone. My 5 year old devices paired. It is my second week and still unable to hear people talk in a group. I will continue using it on factory settings. another week to see if I need to adjust.

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Preferred solution: Work like claimed. Just want to hear people talk.

User's recommendation: My insurance paid for these. Will purchase a pair that I pay for if they work.

Anonymous

Guest-2655539

Happy Valley, Oregon

Recent (Poor) customer service

Jul 04, 2021

1.7

I have been a loyal Starkey customer via its All American Hearing supplier (Clackamas, Oregon) for over 10 years but will NOT use their services ever again due to their new drastic reduction in customer services. Their previous ( full and cordial), customer service first policy has been replaced by a 'hard sell new replacement aid approach' and charge outlandish fees for all basic adjustments after the new aids go out of warranty in three years. My wife and I have purchased three pairs (six aids) in 7 years and resent the current treatment. service first policy their current "nickel and dime

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User's recommendation: Consider other brands with better service policies.

Galen D Wda

Renton, Washington

Nothing works as I thought were supposed to

Dec 31, 2020

2.0

Right now the word normal keeps going back forth between my hearing aids for over a hr. I can stop it by removing the battery, but I'm curious how long this will go on. Sometimes it will keep repeating all the applications in order. The sound adjustment buttons don't work, and I have to listen at the same volume most of the time. I usually get 1 or 3 beeps when trying to make an adjustment. Bluetooth only works on occasion, and it just pops on whenever. I turn it on but cant make it work most of the time when I need it! Wish I had checked Consumer Reports before I purchased from Starkey! I

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Loss:

$6000

Preferred solution: Full refund

User's recommendation: Do your research before buying any hearing aids.

1 comment

Guest-2042390

Aug 03, 2021

Strive app just does not work. Won’t connect to new apple phone.

Very bad app. You would think they would improve it but still doesn’t work after numerous updates.

Helpful

Lisa S Puz

HEARING AIDS NOT WORKING JUST MONTHS AFTER EXPIRED WARRANTY

Oct 22, 2020

1.9

My left hearing aid had to be sent out 2 times to be repaired and then right before the warranty expired they replaced the circuit board but rescinded an extended warranty offer. Then just 2 months later the right hearing aid quit working. I was told it would be $275 to repair. I am suffering hard times because of COVID-19 and can't afford that. Now the left one that was basically replaced is not working on and off. I contacted customer service via email through a link on-line support gave me and they didn't even bother to respond. I am highly irritated considering the amount of money I spent on them and no help from Starkey! Buyer beware

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Preferred solution: Let the company propose a solution

User's recommendation: DONT BUY

Galen D Wda

Renton, Washington

Did not post

Jan 01, 2021

To be discussed with my audiologist not posted on line. I was upset when I wrote this! PLEASE DELETE

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dean k Vup

Support change?

Jul 23, 2020

2.0

I have bought at least three sets of Starkey hearing aid from your Clackamas, OR office in the last 10 years. Always had good service options from three prior specialists I worked with until now. Went in to get a small plastic mold pull replaced yesterday an was told by Robert Gaustad that because my aids were older that Starkey would NO longer service them and the little plastic wire would cost $299! If this is your new service policy, I will be changing companies/brands! I don't do business with boiler room sales pressure organizations!

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Pros:

Good products

Cons:

Inconsistent customer service

Preferred solution: Transfer my customer records to Gateway (Portland OR) Starkey office.

User's recommendation: Gave an outstanding rating after my last visit and then they furloughed/fired my counselor?????

Mike H Kmd

Hearing is a very Poorly made

Aug 02, 2020

1.0

Ive had my hearing aids for three years Ive had to send them back approximately 12×13 times for repairs and they come back the same way as if the warranty is up nobody wants to talk to me Put a hearing aids at Port Charlotte Florida Charlotte County hearing aids the owner is Theresa Stephens nobody wants to do nothing

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Loss:

Preferred solution: Full refund

User's recommendation: I would not recommend anybody to buy them. Hearing aids

Donna E Lrl

Hearing aid doesn't work

Aug 03, 2020

1.0

Paid $4,000. for one aid and it doesn't work, Starkey and American Hearing, Lane Tandy won't do anything about it

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Loss:

$4000

Preferred solution: Full refund

User's recommendation: do not buy from American Hearing or Starkey products

Mickey H Xsx

Mickey H Xsx |

Dallas, Texas

I purchased a pair of hearing aids about 2 years ago, shortly after i had them they would go up and down on volume

Jun 23, 2020

My complaint is. the volume goes up and down on its own, one finally quit, the other is trying to quit. I had them to where i bought them, he did something and the worked for a few days, took them back and he said he sent them to the factory, i do not believe this as they were only gone a couple of days, they worked again for a few days and then started the same thing. /took the back and he said the warranty was out, and to re-instate it would be 500.00 Why would i spend more money for something that has been UN-satisfactory . Is their a way i can send them to you and have you fix them, as you made the i think it might work. I can be reached at area code 817 441 **** or my E mail is mickey.hoefer@***.net. thank you

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Loss:

$1200

Preferred solution: Let the company propose a solution

1 comment

Guest-1927320

Sep 22, 2020

As i thought have this problem with their product, make a complaint, and hear nothing. Just another reason to stay away from them.

Helpful

CHRISTINE B Wft

Hearing aid repair

Jun 15, 2020

end of hearing aid broke sent out for repair after 2week wait called for update said company misplaced aid and was in process of trying to find it .. then telling me that the aids being 5 years old they would have to order part for it your company made the hearing aid why would you not have parts in stock seems like someone messed up and trying to cover there butt lousy customer service will not buy my new hearing aids from this company or recommend 6/15/2020 still have not received my aid....

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Cons:

Poor service

Preferred solution: Let the company propose a solution

User's recommendation: try a different company... would not give this company even 1 star

Anonymous

Guest-2015990

No problem

Jun 27, 2020

4.3

I own the Ouix hearing aids, worked great. I was so pleased I purchased the Halo 2 3 yes ago. They connects to my IPhone. They are remarkable. I can listen to my music, listen to UTube, and listen to my phone calls. You must care for your hearing aids. When my stop working its because there is ear wax in the receiver. Once I clear the wax out, the hearing aid works again.

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Pros:

Connects to my iohone

User's recommendation: I recommend these hearing aids

Anonymous

Guest-2029188

I made a complaint to pissed consumer.com and have not heard a work from them or starkey, i would like to hear from someone or do i just have to throw this money away and buy another brand.

Jul 02, 2020

1.0

Ever since i have had these aids the volume goes up and down on its own, never know when it is going to do it, the place where i bought them is of no help, i might as well be talking to a wall.never

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User's recommendation: never buy these

Anonymous

Guest-2011379

Seattle, Washington

Asked a question about hearing aid parts

Jun 25, 2020

Nothing - no response to date

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Contact Information

Website:

www.starkey.com

Mailing Address:

6700 Washington Avenue S.

Eden Prairie, Minnesota 55344

United States

Phone:

(888) 251-9340

Contact Starkey Hearing Technologies Customer Service

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Starkey Hearing Technologies

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Top Starkey Hearing Technologies Reviews

"No problem"

"Isince I bought it something problem"

Need info on a replacement charger

Isince I bought it something problem

I have not had good luck with these hearing aids

Poor quality

Recent (Poor) customer service

Nothing works as I thought were supposed to

HEARING AIDS NOT WORKING JUST MONTHS AFTER EXPIRED WARRANTY

Did not post

Support change?

Hearing is a very Poorly made

Hearing aid doesn't work

I purchased a pair of hearing aids about 2 years ago, shortly after i had them they would go up and down on volume

Hearing aid repair

No problem

I made a complaint to pissed consumer.com and have not heard a work from them or starkey, i would like to hear from someone or do i just have to throw this money away and buy another brand.

Asked a question about hearing aid parts

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